Toll Free: (212) 725 7810

Shipping Policy


Online Orders are accepted from within the US 50 states
You can place your order online by completing our order form or call to place your order by phone at (212) 481 1171.

We accept AMEX, Discover, MasterCard and VISA
Please include your contact phone #, we often verify orders by phone to further reduce the risk of fraud.

FAX Orders:
To place an order by fax, use our Online Ordering System to generate your order, and then print out the order. Fax your order to (212) 510 7351 or you may send a written request by e-mail. You must include, items you wish to purchase and your Credit Card information. Also, the type of credit card, card number, expiration date, credit card billing address, contact phone number and shipping address if it is different from the billing address, you must include a contact phone number.

Sales Tax:
Sales Tax on orders shipping to New York only. NY state 8.875% sales tax applies.


SHIPPING

Our store offers Free Shipping in 5 boroughs of NY, NJ and parts of CT.
We also do professional home delivery and installation services at a low fee. This service includes bringing the merchandise inside your house, unpacking, assemble and placement it in the room of your choice.
For details please call...

Free furniture assembly in New York from $1400. (We can provide this service for free only on orders over $ 1400).

Please Note: If you live down a road or driveway that the delivery truck cannot access without causing damage to the truck we will be unable to complete delivery. Please call to us for details about our service shipping.

Shipping is always FREE within Manhattan, Brooklyn, Queens, Bronx and Staten Island, New Jersey and parts of Connecticut.


Depending on Shipping ZIP code:

07175,07182,07184,07188,07189,07191,07192,07193,07194,07195,07197,07198,07199,07201,07202,07203,
07204,07205,07206,07207,07208,07302,07303,07304,07305,07306,07307,07308,07309,07310,07311,07399,
07401,07403,07405,07407,07410,07417,07420,07423,07424,07430,07432,07436,07440,07442,07444,07446,
07450,07451,07452,07456,07457,07458,07463,07465,07470,07474,07477,07480,07481,07495,07498,07501,
07502,07503,07504,07505,07506,07507,07508,07509,07510,07511,07512,07513,07514,07522,07524,07530,
07533,07538,07543,07544,07601,07602,07603,07604,07605,07606,07607,07608,07620,07621,07624,07626,
07627,07628,07630,07631,07632,07640,07641,07642,07643,07644,07645,07646,07647,07648,07649,07650,
07652,07653,07656,07657,07660,07661,07662,07663,07666,07670,07675,07688,07701,07702,07703,07704,
07716,07718,07721,07724,07730,07732,07733,07734,07735,07737,07738,07739,07740,07746,07747,07748,
07752,07757,07758,07760,07834,07878,07901,07902,07922,07927,07928,07932,07933,07935,07936,07940,
07946,07950,07960,07961,07974,07976,07980,07981,08812,08817,08820,08830,08832,08837,08840,08846,
08854,08857,08859,08861,08863,08872,08878,08879,08882,08899,08901,08903,08904,10001,10002,10003,
10004,10005,10006,10007,10008,10009,10010,10011,10012,10013,10014,10015,10016,10017,10018,10019,
10020,10021,10022,10023,10024,10025,10026,10027,10028,10029,10030,10031,10032,10033,10034,10035,
10036,10037,10038,10039,10040,10041,10043,10044,10045,10046,10047,10048,10055,10060,10069,10072,
10079,10080,10081,10082,10087,10090,10094,10095,10096,10098,10099,10101,10102,10103,10104,10105,
10106,10107,10108,10109,10110,10111,10112,10113,10114,10115,10116,10117,10118,10119,10120,10121,
10122,10123,10124,10125,10126,10128,10129,10130,10131,10132,10133,10138,10149,10150,10151,10152,
10153,10154,10155,10156,10157,10158,10159,10160,10161,10162,10163,10164,10165,10166,10167,10168,
10169,10170,10171,10172,10173,10174,10175,10176,10177,10178,10179,10184,10185,10196,10197,10199,
10203,10211,10212,10213,10242,10249,10256,10257,10258,10259,10260,10261,10265,10268,10269,10270,
10271,10272,10273,10274,10275,10276,10277,10278,10279,10280,10281,10282,10285,10286,10292,10301,
10302,10303,10304,10305,10306,10307,10308,10309,10310,10311,10312,10313,10314,10451,10452,10453,
10454,10455,10456,10457,10458,10459,10460,10461,10462,10463,10464,10465,10466,10467,10468,10469,
10470,10471,10472,10473,10474,10475,10499,10502,10503,10504,10506,10510,10514,10520,10522,10523,
10528,10530,10532,10533,10538,10543,10545,10550,10551,10552,10553,10557,10558,10559,10562,10570,
10571,10572,10573,10577,10580,10581,10583,10591,10592,10594,10595,10601,10602,10603,10604,10605,
10606,10607,10610,10625,10629,10633,10650,10701,10702,10703,10704,10705,10706,10707,10708,10709,
10710,10801,10802,10803,10804,10805,10901,10911,10913,10920,10931,10952,10954,10956,10960,10962,
10964,10965,10968,10970,10976,10977,10982,10983,10989,10994,10995,11001,11002,11003,11004,11005,
11010,11020,11021,11022,11023,11024,11025,11026,11027,11030,11040,11041,11042,11043,11044,11050,
11051,11052,11053,11054,11055,11096,11099,11101,11102,11103,11104,11105,11106,11109,11120,11201,
11202,11203,11204,11205,11206,11207,11208,11209,11210,11211,11212,11213,11214,11215,11216,11217,
11218,11219,11220,11221,11222,11223,11224,11225,11226,11228,11229,11230,11231,11232,11233,11234,
11235,11236,11237,11238,11239,11240,11241,11242,11243,11244,11245,11247,11248,11249,11251,11252,
11254,11255,11256,11351,11352,11353,11354,11355,11356,11357,11358,11359,11360,11361,11362,11363,
11364,11365,11366,11367,11368,11369,11370,11371,11372,11373,11374,11375,11377,11378,11379,11380,
11381,11385,11386,11388,11390,11405,11411,11412,11413,11414,11415,11416,11417,11418,11419,11420,
11421,11422,11423,11424,11425,11426,11427,11428,11429,11430,11431,11432,11433,11434,11435,11436,
11439,11451,11484,11499,11501,11507,11509,11510,11514,11516,11518,11520,11530,11531,11535,11536,
11542,11545,11547,11548,11549,11550,11551,11552,11553,11554,11555,11556,11557,11558,11559,11560,
11561,11563,11564,11565,11566,11568,11569,11570,11571,11572,11575,11576,11577,11579,11580,11581,
11582,11583,11588,11590,11592,11593,11594,11595,11596,11597,11598,11599,11690,11691,11692,11693,
11694,11695,11696,11697,11701,11709,11710,11714,11724,11726,11732,11735,11736,11737,11747,11753,
11756,11758,11762,11765,11771,11773,11774,11783,11791,11793,11797,11801,11802,11803,11804,11815,
11819,11853,11854,11855
07096,07097,07099,07101,07102,07103,07104,07105,07106,07107,07108,07109,07110,07111,07112,07114,

 


EXCHANGE POLICY

If you are not 100% satisfied with your item, you have 10 days to return the item in new condition and original packaging. You, the customer, are responsible for return shipping. Once the merchandise is received at our warehouse and inspected, we will refund the purchase price (not including shipping) less a 20% re-stocking fee. Your credit will be processed within 1 week.

We will not charge a fee on canceled orders that have not been processed! We normally process all orders within 24 hours.

It is important that you inspect the furniture for damages upon delivery, if an item is found defective, we will repair or replace it at no cost to you.

Mattresses are not returnable once removed from plastic bag. Mattresses that have never been removed from original bag can be returned up to 7 days after date of delivery. There is a 20% restocking fee that will apply for any new returned mattress.

We cannot be held responsible if your order does not fit into your home. You cannot refuse or return your order for this reason. If you have purchased from us a special assembly package, all the furniture must be inspected immediately upon assembly completion for damage. Only at this time can a damage claim be filed.

It is solely the responsibility of the customer to transport returned merchandise to the store. We can arrange a delivery service to pickup merchandise that needs to be returned or exchanged for an additional fee which is paid directly to the delivery service.



Delivery acceptance instructions

Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc.

In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at (212) 725 7810.
 
In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company.

Before signing for delivery, you must thoroughly inspect the packaging/carton/crate and note any visible carton damage on the freight bill.

Only if damage exists on the packaging/carton/crate, quickly inspect the actual item for any damage. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.



When my order will be shipped?

All orders are shipped via ground carriers. In stock items usually ship within 3-5 days, unless otherwise noted on the product detail page. Deliveries can take an additional 2-3 weeks after the shipping date, depending on location. Our carriers will contact you a day or two prior to arrival to set up a delivery time frame with you.



Shipping Time

Please allow the lead-time for delivery depending on the product type, color, model, manufacturer, and other factors.

Please Note: THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. When it comes to order times we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. Please understand we are doing our best to ensure best deliveries suited for your product.
 

 

Coupon2 Coupon3 Coupon1