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Smaller products will be shipped with regular ground shipping (generally USPS, FedEx, UPS or DHL). The average transit time is between 3-10 business days (not including pre-ship time) for any destination in the contiguous United States. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment. Generally, ground delivery is available Monday to Saturday 9am to 8pm. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that deliveries cannot be made to a PO Box.  

If the shipping address is a business address, delivery will be attempted only during normal business hours Monday to Friday. The item will not be left without a signature on file. 

Truck Freight

If the product that you are purchasing is a larger item, it will be shipped via truck freight, sometimes called 'back of truck'. Truck freight shipments usually take between 2-10 business days in transit to arrive (excluding pre-ship time). 

The shipping company will call you in advance to schedule a delivery appointment window. In general, you must be at home to receive the order. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days. There may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy.

After the product is delivered to the shipping address, it is the customer's responsibility to unload it from the back of the truck. If the item is very heavy please ensure that you have assistance to remove it from the delivery truck. For an additional fee, the carrier can use a liftgate to remove the items from the truck for you. Inside delivery across the threshold of your home may also be available at an extra charge. Some truck freight companies can provide assembly of the items for an additional fee. Please contact us before placing your order for more information on this service. 

Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days, and there may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy. 
Damage Claims

Customers in the Contiguous United States should do the following in the event the merchandise has been damaged during shipping:

1. Inspect the merchandise for damage right away.
2. In the event your merchandise has been damaged during shipping notify us immediately. NO DAMAGE CLAIMS WILL BE ALLOWED LATER THAN 48 HOURS OF DELIVERY. Take a few pictures of the damage as well as the packing (box) and include them in your e-mail.
3. Call us at: 855-815_-6395 to obtain the RMA (Return Merchandise Authorization) number and instructions prior to shipping the merchandise back. NO RETURNS WILL BE ACCEPTED WITHOUT THE RMA NUMBER.
4. Carefully repack the merchandise in its ORIGINAL packaging including the entire manufacturer accessories as well as the manufacturer warranty cards and paperwork. Enclose the original receipt with your return. NO RETURNS WILL BE ACCEPTED WITHOUT THE RECEIPT.
5. All returns must be double boxed (manufacturer’s box inside the shipping box). Clearly mark the RMA number on the SHIPPING BOX. NEVER WRITE ANYTHING ON THE MANUFACTURER’S BOX.